Frequently Asked Questions

Everything you need to know about shopping with PVL

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but usually arrive within 10-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

PVL is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit all our manufacturing partners annually.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.